Our client who is a global provider of professional information, software solutions, is currently seeking a hybrid Technical Support professional located in Coppell TX.

Location: Coppell TX

Hybrid 2 days in office

Must have own computer

6 month contract position

Pay Rate: $23.00

Job Description & Responsibilities

• Troubleshoot and resolve customer and employee issues related to products and platforms.
• Handle inbound requests via phone, email, and Salesforce.
• Create, manage, and follow through on multiple cases simultaneously.
• Provide detailed and timely customer updates and feedback.
• Escalate issues to the appropriate teams (technical, content, product).
• Maintain documentation and procedural guides.
• Collaborate with team members and support a positive team environment.
• Participate in testing and reviews as needed.
• Cross-train across products and systems.

Education & Experience Requirements

· Bachelor's Degree OR High School Diploma/GED with 2+ years of customer/technical support experience.

• General computer, browser, and network troubleshooting skills.
• Strong problem-solving, communication, and interpersonal skills.
• Ability to manage time effectively, prioritize issues, and follow through to resolution.
• Flexibility to adjust to shifting duties and schedules.

Preferred:

• Degree in MIS, IT, or related field.
• Previous support center or help desk experience.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.